This article is only for purchases through Marketplace. For re-install instructions for purchases through our own website or one of our resellers, see this article: http://support.wmwifirouter.com/knowledge/KB1004034/

If WMWifiRouter complains your trial has expired after purchasing it, a conflict has occurred between the trial and full versions. This can also happen if you uninstall the trial version - it can stop the full version from working as well. This problem is caused by Marketplace, not by WMWifiRouter.

The advised procedure is to completely reinstall WMWifiRouter, which can be done as follows:

Sign in:
- Start the Marketplace application
- Go to "Menu" -> "Sign in" (if not already signed in)
- Enter your Live ID (email address) and password, and press the "Sign in" button

If a previous installation failed, or you have the trial version installed:
- Go to "My Applications"
- Go to "Remove an app"
- Locate all instances of WMWifiRouter in the list
- Click each one of them and in the next screen click the "Uninstall" button
- Wait for uninstallation to complete

Install WMWifiRouter:
- Go to "My Applications"
- Go to "Ready to install"
- Find WMWifiRouter (not the trial!) in the list, and click it
- In the next screen, click the "install" button
- Wait for the installation to complete

If you are unable to download and install your copy of WMWifiRouter from Marketplace that you payed for, you will have to ask Microsoft support how to fix it / re- install correctly or to refund the purchase. We have no control over Marketplace, we cannot refund Marketplace purchases, nor can we give you a new download.